{"id":3105,"date":"2025-04-16T12:30:37","date_gmt":"2025-04-16T12:30:37","guid":{"rendered":"https:\/\/www.citecongresvalenciennes.com\/faq\/"},"modified":"2025-08-26T16:05:21","modified_gmt":"2025-08-26T16:05:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.citecongresvalenciennes.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3105\" class=\"elementor elementor-3105 elementor-2508\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a864e49 e-con-full e-flex e-con e-parent\" data-id=\"7a864e49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38dd2401 elementor--h-position-left elementor--v-position-bottom elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"38dd2401\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Diapositives\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-c5c4a24 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Valenciennes BD - 2024 \u00a9 INGRID MOYA-36\"><\/div><div class=\"elementor-background-overlay\"><\/div><a class=\"swiper-slide-inner\" href=\"https:\/\/www.citecongresvalenciennes.com\/fr\/agenda\/\"><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">FAQ<\/div><\/div><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17df8bf9 e-flex e-con-boxed e-con e-parent\" data-id=\"17df8bf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c0112d6 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6c0112d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Answers to your questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57164280 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"57164280\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Show<\/b> Info<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53cbda1 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"53cbda1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What time should I arrive for the shows?  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36eb0f09 elementor-widget elementor-widget-text-editor\" data-id=\"36eb0f09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Doors generally open 1 hour before the start of the show. We advise you to arrive as soon as the doors open, so that you have time to settle in and eat. <\/p><div id=\"C6740F10_1D15_19E3_5FC8_5358460A414C\"> <\/div><div id=\"C6740F10_1D15_19E3_5FC8_5358460A414C\"> <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c18a127 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5c18a127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How can I reserve my seats?  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6922b38c elementor-widget elementor-widget-text-editor\" data-id=\"6922b38c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-family: Roboto, sans-serif; font-size: 16px;\">You can reserve your tickets at your usual points of sale. A link to the show&#8217;s online ticketing service will be indicated on the event&#8217;s diary page. <\/p><p style=\"font-family: Roboto, sans-serif; font-size: 16px;\">For PSH-PMR, a specific e-mail or telephone number is given on the event page of our diary.<\/p><p style=\"font-family: Roboto, sans-serif; font-size: 16px;\"><a href=\"https:\/\/www.citecongresvalenciennes.com\/en\/agenda\/\"><span style=\"font-weight: bold;\"><span data-contrast=\"none\">Agenda page<\/span><\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":0,\"335559740\":240}\"> <\/span><\/a><\/p><div id=\"C6740F10_1D15_19E3_5FC8_5358460A414C\"> <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2353978d elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2353978d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Is it possible to eat on site?  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3b4104 elementor-widget elementor-widget-text-editor\" data-id=\"b3b4104\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Most shows offer food and drink (snacks, fresh sandwiches, etc.). Details will be posted on the event&#8217;s diary page. <\/span><span data-ccp-props=\"{\"134233118\":true,\"201341983\":0,\"335557856\":16777215,\"335559740\":240}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81d8b58 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"81d8b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Can I take my sandwich or drink inside the Cit\u00e9 des Congr\u00e8s?  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db625d7 elementor-widget elementor-widget-text-editor\" data-id=\"db625d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">No outside food or drink is allowed in our rooms. Only uncapped plastic water bottles smaller than 0.5L are allowed. Glass bottles and water bottles of any size are prohibited.  <\/span><span data-ccp-props=\"{\"134233118\":true,\"201341983\":0,\"335557856\":16777215,\"335559740\":240}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6bffda elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c6bffda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Can I go home even if I'm late?  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74f7d83 elementor-widget elementor-widget-text-editor\" data-id=\"74f7d83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">While it&#8217;s generally possible to gain access to the hall even after an event has begun, some organizers reserve the right to close the doors once the event has started.<\/span><span data-ccp-props=\"{\"134233118\":true,\"201341983\":0,\"335557856\":16777215,\"335559740\":240}\"> <\/span><\/p><p><span data-contrast=\"none\">Similarly, your seats will not be guaranteed.<\/span><span data-ccp-props=\"{\"134233118\":true,\"201341983\":0,\"335557856\":16777215,\"335559740\":240}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a34abae elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a34abae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Accessibility<\/b> info<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d53335 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7d53335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Do I have to pay to park? <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c62d96 elementor-widget elementor-widget-text-editor\" data-id=\"0c62d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">The Cit\u00e9 des Congr\u00e8s parking lot is accessible free of charge and has 21 disabled parking spaces.<\/span><span data-ccp-props=\"{\"134233118\":true,\"201341983\":0,\"335557856\":16777215,\"335559740\":240}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86181f0 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"86181f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How to get to the Cit\u00e9 des Congr\u00e8s?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95f8388 elementor-widget elementor-widget-text-editor\" data-id=\"95f8388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Our site is accessible by public transport via the &#8220;Centre de Congr\u00e8s&#8221; streetcar stop, train and bus. We also have a parking lot where you can park free of charge during your visit. <\/span><span data-ccp-props=\"{\"134233118\":true,\"201341983\":0,\"335557856\":16777215,\"335559740\":240}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9453e6 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a9453e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Is the Cit\u00e9 des Congr\u00e8s accessible to people with reduced mobility?  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4817b23 e-grid e-con-full e-con e-child\" data-id=\"4817b23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d85b7f elementor-widget elementor-widget-text-editor\" data-id=\"5d85b7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">The Cit\u00e9 des Congr\u00e8s is fully accessible to people with reduced mobility, except for the Watteau auditorium balcony.  <\/span><\/p><p>For more details on the accessibility of our site and the Watteau auditorium, visit <a href=\"https:\/\/pictoaccess.fr\/cards\/la-cite-des-congres-valenciennes\" target=\"_blank\" rel=\"noopener\">https:\/\/pictoaccess.fr\/cards\/la-cite-des-congres-valenciennes<\/a>.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0181f9 elementor-widget elementor-widget-text-editor\" data-id=\"f0181f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><iframe style=\"border: none;\" title=\"Find out more about the accessibility of Congress Center - Valenciennes on PictoAccess.fr (opens a new tab)\" src=\"https:\/\/widget.pictoaccess.fr\/accessibility?uid=66dfd18d-83e0-4f1d-b585-086197ef7bfa\" width=\"400\" height=\"150\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><br><\/iframe><\/p><p><em>The pictograms identify accessibility levels according to various types of fragility, covering hearing, visual and cognitive impairments, as well as mobility difficulties, even in temporary situations.<\/em><br><em>including temporary situations.<\/em><br><em>This approach guarantees inclusive access for all our visitors, by providing simple, accessible information.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8669141 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"8669141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How can I find a lost item?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-134f69c elementor-widget elementor-widget-text-editor\" data-id=\"134f69c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">If you have lost an item during a Cit\u00e9 des Congr\u00e8s event, please contact us using the form in the &#8220;Contact&#8221; section. In accordance with the venue&#8217;s rules and regulations, the Cit\u00e9 des Congr\u00e8s keeps lost and found items for 7 days, before handing them in to the Anzin Municipal Police for official documents (identity card, driving license, credit card, etc.) and before destroying them or donating them to a charity for any other item. <\/span><span data-ccp-props=\"{\"134233118\":true,\"201341983\":0,\"335557856\":16777215,\"335559740\":240}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Answers to your questions Show Info What time should I arrive for the shows? Doors generally open 1 hour before the start of the show. We advise you to arrive as soon as the doors open, so that you have time to settle in and eat. How can I reserve my seats? You can [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":-1,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3105","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.citecongresvalenciennes.com\/en\/wp-json\/wp\/v2\/pages\/3105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.citecongresvalenciennes.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.citecongresvalenciennes.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.citecongresvalenciennes.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.citecongresvalenciennes.com\/en\/wp-json\/wp\/v2\/comments?post=3105"}],"version-history":[{"count":2,"href":"https:\/\/www.citecongresvalenciennes.com\/en\/wp-json\/wp\/v2\/pages\/3105\/revisions"}],"predecessor-version":[{"id":3111,"href":"https:\/\/www.citecongresvalenciennes.com\/en\/wp-json\/wp\/v2\/pages\/3105\/revisions\/3111"}],"wp:attachment":[{"href":"https:\/\/www.citecongresvalenciennes.com\/en\/wp-json\/wp\/v2\/media?parent=3105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}